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June 24, 2024

TG Limcaoco outlines BPI’s strategy to enhance customer services

Bank of the Philippine Islands (BPI), under the Ayala group, intends to strengthen its digitalization initiatives in order to provide clients with enhanced convenience and security in their financial transactions.

During the bank’s 172nd-anniversary celebration, Bankero and BPI President Jose Teodoro “TG” Limcaoco emphasized the institution’s commitment to empowering customers through strategic imperatives focused on digitalization, customer-centricity, and sustainability.

The bank recently reported a 23 percent year-on-year increase in first-half net income to P25.1 billion, accompanied by a revenue growth of 13.8 percent to P65.6 billion.

BPI’s digital outreach has expanded, with around 6.2 million clients enrolled in its digital channels as of May 2023, reflecting the institution’s endeavors to meet modern customer needs. The bank has also launched an innovative mobile app, designed to provide diverse features and services aimed at promoting individuals’ financial well-being.

Limcaoco emphasized the bank’s investment in digitalization as a crucial aspect of future transformation, aimed at equipping BPI to continue empowering its customers. The institution remains devoted to extending its reach across diverse client segments, including retail, corporate, small and medium enterprises, and self-employed microentrepreneurs.

Furthermore, Limcaoco affirmed BPI’s commitment to contributing to the United Nations Sustainable Development Goals by focusing on projects related to renewable energy, energy efficiency, and climate resilience.