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July 13, 2024

Next-level service: GSIS debuts digital ID for members and pensioners

The Government Service Insurance System (GSIS) launched on Friday the GSIS Digital ID, as part of its efforts to automate processes, streamline services and amplify the customer service experience for its members and pensioners.

“The GSIS continuously strives to stay ahead and make it safer and more convenient for government workers to transact. We are not just launching a digital ID — this signals a new era where our members and pensioners can fully access our services easily through their smartphones,” said GSIS president and general manager Wick Veloso.

As of December 2023, 97 percent of GSIS loan transactions were processed electronically through kiosks and the GSIS Touch mobile app.

The GSIS Digital ID is a membership ID integrated into the GSIS Touch mobile app wherein members and pensioners already registered and enrolled in the GSIS Touch can access their digital ID.

It is used for identity authentication and designed to improve efficiency and security of services, reduce fraud, and enhance access to the GSIS Touch.