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May 27, 2024

BPI resolves system issues but adjustment of some transactions delayed

The Bank of the Philippine Islands (BPI) said it has resolved an internal issue that downed most of its banking products and services on Tuesday (April 16).

BPI cited “the unusually high weekend transactions due to tax payments” for the glitch that affected its services, including ATM withdrawals, debit card purchases, and the use of the BPI app and website.

The Ayala-owned lender, however, advised customers to expect delays in the adjustment of some ATM and Instapay transactions.

“In case adjustment is not made within 2 banking days, please call 889-10000,” the bank said.

April 15 was the Bureau of Internal Revenue’s deadline for filing income tax returns.